Who is this NVQ for? The OCR Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervision or on their own, such as in a commercial customer service environment. It is suitable for candidates who: • can influence what happens at work • use the organisation's rules and systems flexibly to deliver good service • question the way things are done and suggest improvements • have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer • are aware of the commercial or other pressures facing the organisation
Name: Diploma in Customer Service level 3 Qualification title: Diploma in Customer Service level 3 Qualification type: NVQ and relevant components Assessment Classroom and worked based delivery. Learners who are not working in a customer facing position will be supported to obtain a placement in a customer facing environment. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20160802 15:47:28 Updated 20170111 17:55:01
Eden college will ensure the provision of learning resources and equipment to ensure learners are equipped to complete and achieve their respective awards. Equipment required Eden college will ensure the provision of learning resources and equipment to ensure learners are equipped to complete and achieve their respective awards.
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