The course includes how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. Customer service includes understanding customers, understanding employer organisations and the principles of customer service.
Name: Customer Service Award level 2 Qualification title: Award in Moving People Safely (QCF) Qualification type: Assessment 25 Awarding Highfield Awarding Body For Compliance Created 20170109 12:11:28 Updated 20170109 12:11:28
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LEICESTER COLLEGE
Further Education
info@leicestercollege.ac.uk
0116 224 2240
http://www.leicestercollege.ac.uk
Abbey Park Campus
Painter Street
Town:
Leicester
Title: Award in Moving People Safely (QCF) Qualification: Award in Moving People Safely (QCF) Classification: Health, Public Services and Care