Learn Plus Us (LPU) has 2 modern well equipped learning centres in North and West London to support 4 employer/work based trainers. Customer Service apprentices will benefit from: • Building confidence in both face to face & telephone situations • Learning to communicate effectively • Understanding customers & handle confrontation positively • The highest quality of teaching by friendly, experienced staff • Develop communication, problem solving, organisation skills & confidence • Flexible patterns of classroom & work based learning to suit your role and job needs At LPU our Business Development Managers are always on hand to answer any questions. We can arrange for training to take place at your place of work or at one of our local offices.
Name: Level 2 - Diploma in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment • Observation of practice by the assessor or expert witness for occupational specific units • Questioning the candidate or witness by the assessor • Professional discussion • Examining work products – e.g. letters, memos and emails • Examining written evidence – e.g. Assignments, tasks, projects or tests • Examining evidence from others Awarding Oxford Cambridge & RSA Examinations Created 20161208 10:41:43 Updated 20161222 11:45:11
NA Equipment required NA
SIMPLY ONE STOP LIMITED
judith@learnplusus.co.uk
0208 444 4304
http://www.learnplusus.co.uk
63-65 Colney Hatch Lane
Muswell Hill
Town:
London
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law