The Advanced Apprenticeship in Customer Service will help you gain and demonstrate knowledge and skills in solving customer problems, improving customer service expectations, working as a team, taking payments and in all forms of communication. This apprenticeship is ideal for you if you are working in a customer service role, if you are organised and committed to providing a good customer experience. This apprenticeship will cover: demonstrating understanding of customer service; making customer service personal; organising the delivery of personal customer service; planning for self-development in customer service. You will also continue with your maths and English.
Name: Advanced Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Continuous assessment Awarding BIIAB Created 20161206 11:36:27 Updated 20161221 09:56:58
No special equipment is required Equipment required No special equipment is required
WELCOME SKILLS LIMITED
margaret.cashin@welcomeskills.com
020 3795 8279
http://www.welcomeskills.com
Sovereign House
29-31 Limpsfield Rd
Town:
South Croydon
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law