You will work with others and take part in a range of activities designed to increase your confidence and help you to think about the type of jobs that need customer service skills. You will learn more about the skills needed on a day to day basis to deliver good customer service and understand what is meant by customer satisfaction and how to manage the needs and expectations of different customers.
Name: Customer Service Level 1 Award Qualification title: Award in Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20160816 12:59:06 Updated 20160816 12:59:06
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East Riding of Yorkshire Council
learn@eastriding.gov.uk
01482 887670
http://www.eastriding.gov.uk/learn
County Hall
Cross Street
Town:
Beverley
County:East Riding of Yorkshire
Title: Award in Customer Service (QCF) Qualification: Award in Customer Service (QCF) Classification: Business, Administration and Law