The Customer Service NVQ is the course for you if you are working in a customer service role. You will produce a portfolio of evidence to demonstrate your competence in working in a customer service role. The portfolio can be presented as a traditional paper based file or as an electronic file using our new e-portfolio. On successful completion of the programme you may wish to progress onto Customer Service Level 3. You can also alternatively seek employment in a customer focused role in a variety of industries. Enrichment: In addition the Barnsley College Enrichment programme offers you the opportunity to extend your education and personal growth beyond your academic courses. We aim to provide a varied range of workshops and activities, giving you the opportunity to develop new interests, improve knowledge and boost self-confidence. All of this will enhance your time in college and give you great experiences for the future. Enrichment workshops on offer take place throughout the week and cover a range of core themes: Equality and Diversity Safeguarding Environment Health and Wellbeing Finance Progression Enrichment activities generally take place on Wednesday afternoons, vary in length and are completely free. Learners can choose however many activities they would like to participate in from the wide range available.
Name: CUSTOMER SERVICE NVQ 2 CERTIFICATE OCR(QCF) YEAR 1 Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Continuous assessment of evidence produced and accompanying written reports. Awarding Oxford Cambridge & RSA Examinations Created 20160802 13:22:17 Updated 20161004 09:59:55
You will be required to provide paper, writing materials, A4 ring binder file, extra wide dividers and clear plastic wallets. Equipment required You will be required to provide paper, writing materials, A4 ring binder file, extra wide dividers and clear plastic wallets.
Barnsley College
info@barnsley.ac.uk
01226 216216
http://www.barnsley.ac.uk/
PO Box 266
Church Street
Town:
Barnsley
County:South Yorkshire
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law