The course consists of 3 assessments looking at: Understanding the organisation - exploring factors that effect customer service and employee rights and organisational procedures. Prepare to deliver excellent customer service - understand how customer needs and expectations are identified, handling complaints and legislation relating to customer service. Communication in the customer service role - methods of communication and understand how to handle customer service information.
Name: Principles of Customer Service NCFE Certificate level 2 Qualification title: Certificate in Principles of Customer Service (QCF) Qualification type: Other regulated/accredited qualification Assessment 24 Awarding NCFE Created 20160706 14:58:54 Updated 20160706 14:58:54
Learners can use the online learning platform for free or purchase learning materials for £20. Equipment required Learners can use the online learning platform for free or purchase learning materials for £20.
LEICESTER COLLEGE
Further Education
info@leicestercollege.ac.uk
0116 224 2240
http://www.leicestercollege.ac.uk
Abbey Park Campus
Painter Street
Town:
Leicester
Title: Certificate in Principles of Customer Service (QCF) Qualification: Certificate in Principles of Customer Service (QCF) Classification: Business, Administration and Law