The Apprenticeship will enhance current skills, communication and team work. Customer Service Advanced Apprenticeship is a 12 month programme. To complete this Apprenticeship the following requirements must be achieved - Diploma in Customer Service Level 3, Employment Rights and Responsibilities, English and Maths Functional Skills at Level 2.
Name: Advanced Apprenticeship in Customer Service (QCF) Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment knowledge units can be assessed through tests or portfolio of evidence using the following assessment methods: direct observation, oral or written questioning, products of the learners work, personal statement or reflective accounts, professional discussion, witness testimony, expert witness testimony, evidence of recognition of prior learning and unit 33 and 34 only can use outcomes from simulation. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20160623 09:44:36 Updated 20170113 21:31:42
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law