Suitable for individuals who are starting a career in a customer facing role or for those who want recognition of their skills and experience. This qualification gives the foundation to future progression in a range of different roles, which involve customer contact. Candidate led and very flexible delivery.
Name: Intermediate Apprenticeship in Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment The Apprenticeship framework is comprised of the following elements: BTEC Level 2 Diploma in Customer Service (QCF) This competence based qualification is assessed through portfolio evidence in the workplace Functional Skills English Level 1 Maths Level 1 ICT Level 1 Assessed through external test Employee Rights and Responsibilities Personal Learning and Thinking Skills (PLTS) Day release may be required for training Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20160420 14:54:36 Updated 20160420 14:54:36
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Chamber Training (Humber) Ltd
info@chambertraining.com
01482 611896
http://www.chambertraining.com
Hull & Humber Chamber of Commerce
34-38 Beverley Road
Town:
HULL
County:Yorkshire And Humberside
Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law