The mandatory units of these programmes include: Level 2 - Communicate using customer service language, follow the rules to deliver customer service. Level 3 - Demonstrate understanding of customer service, demonstrate understanding of rules that impact on improvements in customer service. You will also select from a range of optional unit which may include: Level 2 - Resolving customer service problems, improve the customer relationship, gather, analyse and implement improvements. Level 3 - Use customer service as a competitive tool, deal with customers using bespoke software, handle referred customer complaints.These programmes are delivered entirely in the workplace.
Name: Customer Service Apprenticeship - Level 2 and 3 Qualification title: Certificate in Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20160321 11:35:05 Updated 20160321 11:35:05
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BURY COLLEGE
Further Education
information@burycollege.ac.uk
0161 280 8280
http://www.burycollege.ac.uk
Woodbury Centre
Market Street
Town:
BURY
County:Greater Manchester
Title: Certificate in Customer Service (QCF) Qualification: Certificate in Customer Service (QCF) Classification: Business, Administration and Law