To achieve this qualification learners must achieve a minimum credit value of 28 credits. 8 credits must be achieved by successfully completing both mandatory units. A further 20 credits must be achieved by completing at least 1 unit from each of the groups A, B, C and D. A minimum of 11 credits must be achieved at Level 2.
Name: Customer Service Level 2 Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Portfolio and evidence based. This will be planned with a Tutor who will arrange visits on site for Assessments, Training and Portfolio Building. Collecting evidence within the workplace such as observation, statements and product evidence from the candidate. This will be on a 121 basis tailored to the candidates needs. Awarding Skillsfirst Awards Ltd Created 20160113 11:45:49 Updated 20160113 11:45:49
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EDUCATION AND YOUTH SERVICES LTD (EYS)
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law