Advanced Level Apprenticeship in Customer Service. We all know when we have received good Customer Service and how much good (or bad!) customer service influences our own experience with a particular company or brand. Good customer service skills ensure customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints. JACE offers the Intermediate Apprenticeship (Level 2) and the Advanced Apprenticeship in Customer Service. The Intermediate Apprenticeship is best suited to you if you want to or are already working as a Customer Service Agent or Assistant. This qualification takes a minimum of 12 months to complete. The Advanced Apprenticeship is suitable if you are a Customer Relationship Manager or Coordinator / Team Leader. This qualification takes on average 12 months to complete. The qualification will teach you the skills to provide excellent customer service and how to communicate effectively with all sorts of people. The qualification can be applied to hundreds of job roles across many different sectors including, but not limited to, retail, hospitality, financial services, call centres, sport and leisure. Even if you’re unsure which industry you want to go into, a Customer Service qualification shows potential employers you can demonstrate good communication skills and know how to interact with the public, so it’s a great way to move forward in your career or, if you’re already working, could open the door to that promotion.
Name: Advanced Level Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Awarding City & Guilds of London Institute Created 20151126 12:54:02 Updated 20170131 11:26:41
None
JACE Training and Assessment Centre
info@jace-training.co.uk
020 8773 8146
http://www.jace-training.co.uk
Jancett House
16 Stanley Park Road
Town:
WALLINGTON
County:Surrey
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law