This qualification is suitable for those staff whose contact centre role requires well developed behavioural competence and for whom there is some limited scope for independent decision making and bringing about change.
Name: Level 2 Contact Centre Operations Qualification title: NVQ Certificate in Contact Centre Operations (QCF) Qualification type: Assessment Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20151110 15:24:03 Updated 20151110 15:24:03
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Babcock Training
training@babcockinternational.com
0800 731 8199
http://www.babcockinternational.com/training
33 Wigmore Street Town: London
Title: NVQ Certificate in Contact Centre Operations (QCF) Qualification: NVQ Certificate in Contact Centre Operations (QCF) Classification: Business, Administration and Law