This qualification covers all levels appropriate for learners at any stage of a career in Customer Service, from those who are just starting out - handling customer queries - to those responsible for an organisation's overall customer-service strategy - analysing customer feedback and planning improvements.
Name: Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Other regulated/accredited qualification Assessment On the job Awarding Active International Qualifications Created 20160817 11:39:47 Updated 20161124 10:16:34
Assessments: You will be assessed in a variety of ways; through direct observation, oral questioning, professional discussions, assignments and projects, written questions, case studies, and/or evidence of prior learning or attainment. All assessments are part of an on-going process and are collected to make up your evidence file which is your portfolio. Equipment required Assessments: You will be assessed in a variety of ways; through direct observation, oral questioning, professional discussions, assignments and projects, written questions, case studies, and/or evidence of prior learning or attainment. All assessments are part of an on-going process and are collected to make up your evidence file which is your portfolio.
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law