The Level 2 and 3 Diplomas are hybrid qualifications, made up of competence and knowledge units.This qualification covers the basic elements of how to deliver an excellence customer experience and will equip you with the necessary skills to work and support customer service delivery. The following areas that can be covered within this qualification: Deliver customer service Understand customers Principles of customer service Understand employer organisations Manage personal performance and development Communicate with customers in writing
Name: L2 Intermediate Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment Awarding City & Guilds of London Institute Created 20151102 15:27:06 Updated 20161209 12:02:06
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law