L2 Intermediate Apprenticeship in Customer Service

UPDATED 20161209 12:02:06

The Level 2 and 3 Diplomas are hybrid qualifications, made up of competence and knowledge units.This qualification covers the basic elements of how to deliver an excellence customer experience and will equip you with the necessary skills to work and support customer service delivery. The following areas that can be covered within this qualification:  Deliver customer service  Understand customers  Principles of customer service  Understand employer organisations  Manage personal performance and development  Communicate with customers in writing

Course information

Name: L2 Intermediate Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment Awarding City & Guilds of London Institute Created 20151102 15:27:06 Updated 20161209 12:02:06

Entry requirements

None

Provider

CONSORTIA TRAINING LIMITED
directors@consortiatraining.co.uk
01777 704225
http://consortiatraining.co.uk

Address

22 CHAPELGATE Town: RETFORD County:NOTTINGHAMSHIRE

Learning aims

Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law

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