We offer this course as part of an Apprenticeship Framework including Functional Skills. NVQs are work-related, competence-based qualifications. They are based on national occupational standards which reflect the performance that describes what competent people in a particular occupation are expected to be able to do. They cover all the main aspects of an occupation, including current best practice, the ability to adapt to future requirements and the knowledge and understanding that underpin competent performance.
Name: Customer Service Level 3 Diploma Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Observation & Assessment of day-to-day work to prove competence against qualification standards. Work tasks will be set to prove knowledge of sector. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150630 10:41:13 Updated 20170117 09:57:56
To be discussed with assessor. Equipment required To be discussed with assessor.
IXION GROUP CONTRACTS LIMITED
ixionskills@ixionholdings.com
01245 505 630
http://www.ixionholdings.com
2ND FLOOR, HALFORD HOUSE
COVAL LANE
Town:
CHELMSFORD
County:ESSEX
Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law