This Apprenticeship teaches the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation. Good customer service is key to the success of any business or organisation. Its one of those useful skills thats found all over the place and covers all the extras that make a customers experience better. As a customer service apprentice, youll probably work at the front end of an employers business activities and regularly assist customers. Duties will vary between sectors, but in most cases youll be making sure that customers are dealt with in a positive, reliable and pleasant way whether thats by offering advice, answering questions or handling complaints. To properly assist customers, youll need clear and up-to-date knowledge of your organisations products and services. Youll also need to be able to communicate with all sorts of people. Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry so its a very good way to move forward, even if youre still undecided about your future career.
Name: Level 3 Advanced Apprenticeship in Customer Service Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Assessment of learner knowledge and competence will be obtained in a variety of ways across the framework, including:- Direct Observation; Professional Discussions; Question and Answering either written or oral; Witness Testimony; Reflective Accounts; Work Products; E-portfolio building; Personal Statements; Tests; Past experiences and achievements; Experts. Delivery across the framework will be delivered by:- Training off the job in small group or 1:1 settings; Training on the job to implement the underpinning knowledge gained and developed; Guided reading; E-learning modules; E-portfolio building; Self Reflection; Workbooks; Mentoring; Coaching; Research. Awarding Skillsfirst Awards Ltd Created 20150612 13:03:52 Updated 20170103 14:43:33
Wipe board and pens; ILPs; E-Learner Portfolios; E-learning modules; Internet; Handouts; Text Books; Equality and Diversity Champion; Workbooks; Networking websites; Fact Sheets; Pastoral Support; Health, Safety and Safeguarding Champion; Awarding Organisation websites; Awarding Organisation Standards; Reference books and journals; Show me boards; Functional Skills Projects; Guroo Functional Challenges; BKSB Mini Tasks; Tools and equipment; Calculators when needed; Computers where available; Dictionaries and spelling aids. Equipment required Wipe board and pens; ILPs; E-Learner Portfolios; E-learning modules; Internet; Handouts; Text Books; Equality and Diversity Champion; Workbooks; Networking websites; Fact Sheets; Pastoral Support; Health, Safety and Safeguarding Champion; Awarding Organisation websites; Awarding Organisation Standards; Reference books and journals; Show me boards; Functional Skills Projects; Guroo Functional Challenges; BKSB Mini Tasks; Tools and equipment; Calculators when needed; Computers where available; Dictionaries and spelling aids.
Progress To Excellence Ltd
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Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law