This qualification is designed for customer interfacing personnel within any sector. It integrates competency and knowledge units into a single ‘combined' qualification. This is one of a suite of new work-based business skills qualifications developed in response to emerging industry trends and the skills and knowledge requirements of employers. Due to the diversity of the qualification, it can be offered to those that are involved with customer relations as part of their daily work duties.
Name: CS NVQ or APP L2 Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Workplace Training and Assessment Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150526 14:12:28 Updated 20161125 18:09:45
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law