The Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervisions or on their own, such as in a commercial customer service environment. This qualification can be taken as an Apprenticeship or NVQ only. An Apprenticeship will cover additional elements such as functional skills and a technical certificate in Customer Service.
Name: NVQ Diploma in Customer Service lvl 3 (QCF) Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Regular assessment in your place of work. Learning will take place during visits to your workplace by an Ingeus Training Advisor. Throughout your learning you will build up an portfolio (online where appropriate) in support of your qualification. During your Training Advisor's visits to your workplace you will be observed carrying out your day to day tasks. Your duties and responsibilities will also be discussed and you will be given full guidance and support to enable you to complete the qualification. Visits also provide an opportunity to feedback details of your progress to your employer. Your portfolio will be reviewed and assessed on an ongoing basis. Awarding Education Development International plc Created 20150415 08:54:09 Updated 20150415 08:54:09
None
INGEUS TRAINING
training@ingeus.co.uk
0191 424 1515
http://www.ingeus.co.uk
Kings Court, Kingsway South
Team Valley
Town:
Gateshead
County:Tyne and Wear
Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law