Intermediate Apprenticeship in Customer Services

UPDATED 20170111 15:58:33

This Apprenticeship is for an Apprentice Customer Service Trainee who is training in Communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, keeping records, gathering customer feedback, working in a team, developing complementary technical skills according to job role. This Apprenticeship framework will train Intermediate Level apprentices (Level 2) into the role of a Customer Service Trainee This framework contains: Level 2 Combined Qualification in Customer Service Level 1 Functional Skills in English and Maths ERR

Course information

Name: Intermediate Apprenticeship in Customer Services Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Awarding The Institute of the Motor Industry Created 20150107 01:07:22 Updated 20170111 15:58:33

Entry requirements

None

Provider

Thatcham Research
david.simms@thatcham.org
n/a
http://www.thatcham.org

Address

THATCHAM AUTOMOTIVE ACADEMY
DAYTONA DRIVE Town: THATCHAM County:WEST BERKSHIRE

Learning aims

Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law

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