Who is this qualification suitable for? The framework has been designed for a variety of customer service roles and it provides employees with an accredited pathway of qualifications, which are portable as their careers develop. In addition, the framework provides employers with a toolkit from which they can deliver relevant teaching and learning, appropriate to their evolving business needs and/or contractual requirements. Framework: Diploma 79% English L2 7% Maths L2 7% ERR/PLTS 7% Exemptions: -GCSE English Language Grade C or higher -Functional Skills English L2 or higher -GCSE Mathematics Grade C or higher -Functional Skills Maths L2 or higher What's included? 6 mandatory units (total of 31 credits) Optional Units (total of 24 credits) at least 15 credits must be from Group A and a maximum of 9 from Group B. How will learning take place? Off the job learning – individual & group teaching, coaching, distance learning, e-learning, feedback & assessment, guided study, learning with peers, networked or collaborative learning, mentoring. On the job training – this can be seen as the time you spend guided whilst undertaking normal activities as part of your job role, & which provide opportunities to learn, develop & practice skills. Completion of the diploma – When all outcomes have been achieved, your paperwork & portfolio is passed onto the Internal Quality Assurer, who will sample it & apply for your certificate, if it is of the required standard.
Name: Customer Service - Advanced Apprenticeship Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment The Assessment Process: Access Training use a blended learning model which means that training, assessment & support will be delivered in a variety of ways to suit you & your employer. Webinars, e-learning & Skype will be combined with face-to-face visits & self-study to provide flexible learning that you can access when & where you want – whether that’s during an appointment in working hours, taking part in a Skype call at your desk or watching a video on your phone. Achievement of the qualification is based around the provision of sufficient evidence to show that the job can be done to the national standards. You need to collect a variety of evidence & this collection of evidence is called a ‘portfolio’. This will be done electronically via an e-portfolio & your assessor may use any of the following sources of evidence: -Performance at Work Observation -Work Product -Recognition of Prior Learning -Witness Statement -Questioning -Professional Discussion -Reflective Account Awarding City & Guilds of London Institute Created 20140814 03:27:30 Updated 20161129 09:35:47
Employer will provide equipment needed. Equipment required Employer will provide equipment needed.
ACCESS TRAINING EAST MIDLANDS LTD
Further Education
mark.pepper@atem.co.uk
0330 002 6266
http://www.atem.co.uk
Cawley House
96 Cliff Road
Town:
Nottingham
County:Nottinghamshire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law