The Level 2 Diploma in Customer Service is suited to learners who are new in their role of dealing with customers. The Level 2 Diploma is adaptable to multiple employment sectors as most deal with customers directly or indirectly. Jobs such as: • Receptionist • Personal Assistant • Customer Service Advisor As part of the Level 2 Customer Service Apprenticeship, candidates may be required to complete Functional Skills English and math as part of their apprenticeship programme depending on previously qualifications in these areas.
Name: Level 2 Diploma in Customer Service Apprenticeship Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment We offer our learners the opportunity to use the new City & Guilds “Learning Assistant”. The e-portfolio allows the learner to work alongside their training co-ordinator to gather evidence and receive feedback on their teaching and assessment whilst keeping the assessment process interactive. It allows learners to view their progress throughout their programme and be in control of their own learning. This is done by a multiple of methods such as: professional discussion, observation, work products, witness testimony, personal statement and question and answer, role play. Awarding City & Guilds of London Institute Created 20140225 02:24:15 Updated 20150609 14:07:40
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law