Who is it for? This Level 2 certificate will suit you if you have some experience in customer service and are able to handle more difficult customers. You may be looking to improve your own skills and become more involved in making improvements to your team’s level of customer service. What is the structure? You must achieve 28 credits; 8 from the two mandatory units and a further 20 from the optional units. The mandatory units are: - Communicate using customer service language - Follow the rules to deliver customer service Where will it take me? This qualification can help you get ahead in almost any industry as good customer service skills are essential for many jobs. If you’re committed to advancing your career by building strong customer-service skills, you may want to progress on to an additional qualification such as Level 3.
Name: Level 2 NVQ Certificate in Customer Service Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Your assessor will test your knowledge by setting you a variety of tasks and they will also visit you at work to carry out and record observations of your practice. Awarding City & Guilds of London Institute Created 20131216 12:47:47 Updated 20131216 12:48:33
Access to a computer with internet. Equipment required Access to a computer with internet.
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law