The Level 2 Customer Service qualification comprises of a number of mandatory and optional units. To achieve the full qualification learners must complete a minimum of 28 credits: Mandatory units: Communicate using customer service language Follow the rules to deliver customer service Apprenticeship Programme Additional Elements Required OCR Certificate in Customer Service (Competence element) OCR Certificate in Customer Service Knowledge (Technical knowledge element) Functional Skills – Maths, English, ICT (if applicable) Level 1 or 2 Employee Rights and Responsibilities Personal Learning Thinking Skills (PLTS)
Name: Intermediate Apprenticeship in Customer Service L2 Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Awarding Oxford Cambridge & RSA Examinations Created 20130911 10:47:57 Updated 20160302 16:52:25
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LONDON LEARNING CONSORTIUM
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law