Advanced Apprenticeship in Customer Service

UPDATED 20130628 12:38:29

You will study towards an Advanced Apprenticeship, which will consist of a Nationally recognised Qualification at Level 3, a Technical Certificate, and Functional Skills in Maths and English. The training is all delivered in the workplace, through a mix of work based learning, and one to one support from your Assessor. The e portfolio enables you to complete work, and upload evidence, allowing you the opportunity to progress quickly towards your qualification. For the NVQ element, it is broken down into mandatory units, which you have to achieve, and optional units, where you can choose from a list. The mandatory units are:- Demonstrate understanding of customer service Demonstrate understanding of the rules that impact on improvements in customer service To give you an idea of the optional units, you could choose:- Deal with incoming telephone calls from customers Deliver reliable customer service Process customer service complaints

Course information

Name: Advanced Apprenticeship in Customer Service Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment All of the training will be delivered in the workplace, and will be a mixture of group sessions, and one to one support from your Assessor. Awarding City & Guilds of London Institute Created 20130626 03:55:22 Updated 20130628 12:38:29

Entry requirements

As you will be using an electronic portfolio, to store all of your evidence, ideally you could do with internet access, at either home or work, but this is not essential. If you don't have it at either, your Assessor will bring a laptop, which can be used for this purpose. Equipment required As you will be using an electronic portfolio, to store all of your evidence, ideally you could do with internet access, at either home or work, but this is not essential. If you don't have it at either, your Assessor will bring a laptop, which can be used for this purpose.

Provider

APM
info@apm-uk.co.uk
0121 450 8300
http://www.apm-uk.co.uk

Address

Westbourne Manor
17 Westbourne Road Town: Edgbaston County:Birmingham