The Advanced Customer Service Apprenticeship: You have some experience working in an environment dealing with customers and want to develop your skills further. You may be looking to move into a supervisory position. The Advanced Apprenticeship is achieved by completing the following City & Guilds qualifications: £ Level 3 NVQ Diploma in Customer Service (55 Credits) £ Functional Skills in Maths and English (unless exempt). £ Employment Rights & Responsibilities £ Personal Learning & Thinking Skills The minimum Guided Learning Hours (GLH) for the Customer Service Advanced Apprenticeship is 471 hours. It is expected that the Apprenticeship will usually last 18 months, but a flexible approach to learning is encouraged.
Name: Diploma in Customer Service (QCF) Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment The Apprenticeship training and assessments are delivered within the workplace, there may be some workshops to attend at Poultec’s Training Centre. Awarding City & Guilds of London Institute Created 20130226 10:24:54 Updated 20150422 07:39:30
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Poultec Training Limited
enquiries@poultec.co.uk
01362 850983
http://www.poultec.co.uk
Enterprise Centre South Green Park
Mattishall
Town:
Dereham
County:Norfolk
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law