Intermediate Apprenticeship in Customer Service, including Btec Level 2 Diploma in Customer Service and Functional Skills in English and Maths. The Customer Service Intermediate Apprenticeship is suitable for a wide variety of roles within industries as diverse as Retail, Financial Services and Security to Hospitality, Leisure and Contact Centres. It has been developed for anyone who deals with customers, whether face-to-face, over the phone or by correspondence. Areas Covered: Understanding good customer service Delivering effective customer service Planning for self-development in customer service
Name: Intermediate Apprenticeship in Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Work Based and testing Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20121218 11:11:21 Updated 20170130 16:29:28
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TQ Workforce Development Ltd
donna.macmanus@tqtraining.co.uk
01788 892050
http://www.tqtraining.co.uk
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law