Certificate in Customer Service Apprenticeship
Name: Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment The candidate will take on a fully structured apprenticeship programme. This will involve assessor and workplace visits, off the job training (at least once a month) and development on the job through mentoring and coaching. The Apprenticeship will consist of the following elements; ? NVQ – The candidate will be assessed every 3 weeks on their skills and competencies of the job role. ? Technical Certificate – This will consist of a number of workshops teaching the candidate the under-pinning knowledge of the qualification. ? Functional Skills – This requires candidates to obtain a minimum skills level in Application of Number, Communication and IT through guidance and examination. Those candidates with GCSE's in these subjects will be exempt. ? ERR Booklet – Equal Rights and Responsibilities booklet which candidates are required to complete. Awarding iCan Qualifications Limited Created 20120410 12:25:57 Updated 20150701 08:21:50
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Outsource Vocational Learning Limited
apprenticeships@outsourcetraining.org
0203 542 6161
http://www.outsourcetraining.org
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law