Knowledge Based – Level 2 Certificate in Customer Service This qualification provides in-depth knowledge and best practice for delivery of Customer Service. Competence Based - Level 2 NVQ Certificate in Customer Service This qualification helps to put knowledge into practice to improve performance in the workplace. Functional Skills in Number and Communication will be integrated into the programme to provide support to ensure that key skills are at the appropriate level to take your job forward. CFA ‘Employment Rights and Responsibilities’ Workbook Completion of the workbook will enhance learner’s knowledge and understanding of Employment Law, Health & Safety, Equality & Diversity, roles and responsibilities.
Name: Intermediate Apprenticehip in Customer Service Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20120329 10:22:14 Updated 20161220 10:28:23
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law