Advanced Apprentiecship in Customer Service

UPDATED 20161220 10:22:30

Knowledge Based – Level 3 Certificate in Customer Service This qualification provides in-depth knowledge and Customer Service theories. Competence Based - Level 3 NVQ Diploma in Customer Service This qualification helps to put knowledge into practice to improve performance in the workplace. Functional Skills in Number and Communication will be integrated into the programme to provide support to ensure that key skills are at the appropriate level to take your job forward. CFA ‘Employment Rights and Responsibilities’ Workbook Completion of the workbook will enhance learner’s knowledge and understanding of Employment Law, Health & Safety, Equality & Diversity, roles and responsibilities.

Course information

Name: Advanced Apprentiecship in Customer Service Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20120329 10:17:02 Updated 20161220 10:22:30

Entry requirements

Would be beneficial to learner to have access to a computer and internet but not essential Equipment required Would be beneficial to learner to have access to a computer and internet but not essential

Provider

SBC TRAINING
nathan.sculz@sbc-training.co.uk
01743 454 810
http://www.sbc-training.co.uk/

Address

Suite 1 LMH Business Park
Harlescott Lane Town: SHREWSBURY County:Shropshire