The Skills for Work Apprenticeship in Customer Service is aimed at candidates who undertake a customer service role and recognises that employment in customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. It is suitable for candidates who have particular customer service and administrative job roles, who are working in customer service environment, whose role is to provide service to customers.
Name: Apprenticeship in Customer Service Level 3 Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Assessments take place through evaluation of workplace preformance, presenting evidence, witness testimony and questioning. You will need to produce a portfolio of evidence which demonstrates that you can perform to the level described. A qualified assessor will support you through the course. Awarding Oxford Cambridge & RSA Examinations Created 20110816 11:56:12 Updated 20160809 13:11:15
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BRADFORD CITY COUNCIL
denise.dixon@bradford.gov.uk
01274 433566
http://www.skills-for-work.co.uk
SKILLS FOR WORK, 3rd Floor, Margaret McMillan Tower
Princes Way
Town:
BRADFORD
County:WEST YORKSHIRE
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law