This course consists of the following - Mandatory Units - Customer Service Foundations Demonstrate understanding of customer service Demonstrate understanding of the rules that impact on improvements in customer service Optional Units - Impression & Image: Communicate effectively with customers Give customers a positive impression of yourself & your organisation Promote additional services or products to customers Process information about customers Live up to the customer service promise Make customer service personal Go the extra mile in customer service Deal with customers face to face Deal with incoming telephone calls from customers Make telephone calls to customers Deal with customers in writing or electronically Use customer service as a competitive tool Organise the promotion of additional services or products to customers Build a customer service knowledge set Champion customer service Make customer service environmentally friendly and sustainable - see full details on our website.
Name: Level 3 Catering & Hospitality Customer Service Advanced Apprenticeship Qualification title: - Qualification type: Apprenticeship Assessment Awarding - Created 20150710 13:33:30 Updated 20150710 13:33:30
None
NEW COLLEGE NOTTINGHAM
Further Education
enquiries@ncn.ac.uk
0115 9 100 100
http://www.ncn.ac.uk/
Adams Building
Stoney Street, The Lace Market,
Town:
NOTTINGHAM
County:Nottinghamshire