Delivering effective customer service is essential to the success of all organisations whether they be in the private, public or not for profit sectors. This programme has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work. The programme consists of nine modules, each of which relate to a particular aspect of customer service Module 1 Understanding customer service Module 2 Knowing the customer service rules Module 3 Making customer service personal Module 4 Improving the customer relationship Module 5 Monitoring and solving customer service problems Module 6 Processing customer service complaints Module 7 Working with others to improve customer service Module 8 Promoting continuous improvement in customer service Module 9 Developing customer service skills
Name: Advanced Apprenticeship in Customer Service Qualification title: Certificate in Customer Service (QCF) Qualification type: Assessment Assessment in workplace, assignments, professional discussions, witness testimonies and Q&A. Awarding City & Guilds of London Institute Created 20100801 01:56:24 Updated 20150515 07:03:44
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Title: Certificate in Customer Service (QCF) Qualification: Certificate in Customer Service (QCF) Classification: Business, Administration and Law