The OCR Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervisions or on their own, such as in a commercial customer service environment. It is suitable for candidates who: • can influence what happens at work • uses the organisation’s rules and systems flexibly to deliver good service • question the way things are done and suggest improvements • have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer • are aware of the commercial or other pressures facing the organisation/business.
Name: Customer Service Level 3 Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Like all NVQs, these qualifications are competence-based. This means that they are linked to a person’s ability to competently perform a range of tasks connected with their work. To gain these NVQs a candidate must achieve the level of competence described in the NVQ units of competence. Awarding Oxford Cambridge & RSA Examinations Created 20100714 09:55:48 Updated 20141127 01:31:21
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ASHTON SIXTH FORM COLLEGE
Further Education
contact@asfc.ac.uk
0161 330 2330
http://www.asfc.ac.uk
Darnton Road Town: ASHTON-UNDER-LYNE County:TAMESIDE
Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law