This qualification provides an opportunity to gain the basic skills and knowledge needed for a career in customer service or any job which involves dealing with customers. The NVQ is primarily aimed at candidates who undertake a customer service role and recognise that employment in a customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.
Name: Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Before you begin this qualification, you will take part in some form of initial assessment - these determine your starting point. If you do not hold any qualifications in Maths, English and ICT which exempt you from the functional skills, training towards these will be arranged. Assessment of your competency in these areas is assessed through functional skills exams. For the NVQ itself, it has been agreed that the following assessment methods are most suitable for this qualification: - Direct Observation of practise by an assessor or by expert witness for occupation specific units - Examination of evidence by assessor - Questioning by assessor - Inference of knowledge from direct observation -Professional discussion with an assessor Awarding Oxford Cambridge & RSA Examinations Created 20100518 07:40:55 Updated 20160628 08:06:16
No equuipment required for the qualification, however access to the internet outside of the workplace would be beneficial Equipment required No equuipment required for the qualification, however access to the internet outside of the workplace would be beneficial
KTS TRAINING (2002) LTD
Further Education
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law