The NCFE Level 3 Certificate in Principles of Customer Service qualification focuses on the effective use of communication in relation to customer service. It also considers the underlying principles of business, complaint resolution customer retention and how to monitor the overall level of customer service provided. It also looks at how customer service can be delivered in different sectors as well as equality in the workplace and how to collaborate effectively with other departments. Finally, throughout the entire course the content focuses on what steps can be taken to improve customer service
Name: NCFE Level 3 Certificate in Principles of Customer Service Qualification title: Certificate in Principles of Customer Service (QCF) Qualification type: Assessment Continuous assessment Awarding NCFE Created 20170202 10:14:27 Updated 20170202 10:14:27
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Title: Certificate in Principles of Customer Service (QCF) Qualification: Certificate in Principles of Customer Service (QCF) Classification: Business, Administration and Law