You will study from the following units -Working as Cabin Crew, Airline Health, Safety and Security, Aircraft emergency situations, Dealing with Passengers on board an aircraft Cabin Service - Selling techniques, Making Passenger Announcements on board an aircraft. A practical course that enables learners to gain knowledge of the roles and responsibilities of air cabin crew, the chain of command on an aircraft and the ground staff they interact with. Learners will gain a knowledge of the terminology associated with the job such as IATA three letter city/airport and country codes, industry terms associated with international time and terms relating to air cabin crew. Working as cabin crew is an exciting and glamorous career that demands a high level of service. Air cabin crew are highly trained and are the main point of contact for passengers whilst in the air. They are responsible for passenger safety and are trained to deal with security and emergency situations. These responsibilities start with ensuring that all emergency equipment is in working order before take off and demonstrating safety procedures and equipment to passengers. Air cabin crew are responsible for ensuring that passengers are comfortable throughout the flight and that the flying experience is a pleasant one. They attend to passenger needs and provide a high level of customer service throughout the flight which will include serving refreshments and selling duty-free/tax-free goods.
Name: Cabin Crew Introduction Level 2 Certificate Qualification title: Certificate in Introduction to Cabin Crew (QCF) Qualification type: Assessment Awarding NCFE Created 20170131 11:39:24 Updated 20170131 11:39:24
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SUSSEX DOWNS COLLEGE
Further Education
info@sussexdowns.ac.uk
n/a
http://www.sussexdowns.ac.uk/
Ecat House, Cross Levels Way Town: Eastbourne
Title: Certificate in Introduction to Cabin Crew (QCF) Qualification: Certificate in Introduction to Cabin Crew (QCF) Classification: Engineering and Manufacturing Technologies