Work Ready Extra 16-18 Study Programme Customer Service Level 2

UPDATED 20170119 11:54:14

Work Ready Extra is a personalised programme to help 16-18 year olds not in full time education or employment, get the skills and experience they need to progress in their career. Being work ready is all about having the right skills, knowledge and attitude. The Work Ready Extra programme gives you the opportunity to gain qualifications and practical experience to put on your CV. Many of our young people gain a job after completing the course because of the experience and qualifications they have gained in a working environment. You will study or join a course at one of our centres where you will work towards a City and Guilds NVQ (Level 1 or 2). In addition you may study Functional Skills or GCSE English and Maths if required. A work placement lasting for a minimum of 12 weeks will be arranged for you in the sector you eventually want to work. If you aren't sure which career path to take, this will give you an invaluable insight into the reality of working life and help you make an informed decision about your future. If you already have at least C grades in GCSE English and Maths and can show that you are ready for work, you may be able to advance straight into work experience. Everyone is at a different stage and has different skills when they join us, so we'll work with you to come up with a plan that is perfect for you.

Course information

Name: Work Ready Extra 16-18 Study Programme Customer Service Level 2 Qualification title: Certificate in Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20170119 11:54:14 Updated 20170119 11:54:14

Entry requirements

None Equipment required None


Kent Training and Apprenticeship Service / Kent Adult Education (Community Learning and Skills)
0845 606 5606


Head Office
College Road Town: Sittingbourne County:Kent

Learning aims

Title: Certificate in Customer Service (QCF) Qualification: Certificate in Customer Service (QCF) Classification: Business, Administration and Law

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