This course consists of the following: Units include: Set objectives & provide support for team members Develop working relationships with colleagues Contribute to the control of resources Maintain the health, hygiene, safety & security of the working environment Lead a team to improve customer service Contribute to promoting hospitality products & services Supervise food production operations Supervise functions Contribute to the development of recipes & menus Supervise food service Supervise drink services Supervise offsite food delivery service Supervise cellar & drink storage Manage the receipt. storage or dispatch of goods Supervise the wine store/cellar & dispense counter Supervise vending service Supervise housekeeping operations Supervise linen services Monitor & solve customer service problems Supervise portering & concierge operations Supervise reception services Supervise reservations & booking services Improve the customer relationship Support learning & development within own area of responsibility Supervise the use of technological equipment in hospitality services Supervise practices for handling payments Contribute to the development of a wine list Manage the environment impact of work activities Contribute to the selection of staff for activities Ensure food safety practices are followed in the preparation and serving of food & drink Lead & manage meetings Employment rights & responsibilities in the hospitality, leisure, travel & tourism sector Units to be discussed with assessor and selected for the appropriate job role and training purpose.
Name: Level 3 Hospitality Supervision & Leadership NVQ Qualification title: - Qualification type: NVQ and relevant components Assessment Awarding - Created 20170116 17:28:05 Updated 20170116 17:28:05
Where appropriate, any equipment required (e.g. protective clothing) will be discussed with you at interview/enrolment. Please call our friendly advisors on 0115 9100 100 for further information. Equipment required Where appropriate, any equipment required (e.g. protective clothing) will be discussed with you at interview/enrolment. Please call our friendly advisors on 0115 9100 100 for further information.
NEW COLLEGE NOTTINGHAM
Further Education
enquiries@ncn.ac.uk
0115 9 100 100
http://www.ncn.ac.uk/
Adams Building
Stoney Street, The Lace Market,
Town:
NOTTINGHAM
County:Nottinghamshire