The Programmes consist of the following: Technical (Knowledge and Understanding) and Competence (Skills) Level 2 Diploma in Customer Service Level 3 Diploma in Customer Service Broader transferable skills and behaviours Functional Skills English and Maths Level 1 and 2 Employment Rights & Responsibilities (ERR) Personal Learning & Thinking Skills (PLTS) -embedded skills within the programme Level 2 Intermediate level - Themes of learning and assessment : Deliver customer service Manage personal performance and development Principles of customer service Understand customers Understand employer performance and development Communicate with customers Level 3 Advanced level -Themes of learning and assessment : Manage personal and professional development Organise and deliver customer service Resolve customers' problems Principles of business Understand customers and customer retention Understand the customer service environment On the Job learning - your employer will lead on your training, mentoring and shadowing to enable you to develop and apply your practical skills in the context of your work role. You will meet with an ncn Trainer/Assessor regularly who will offer support and check on your progress. Off the job learning will be conducted either in the workplace with your Trainer/Assessor at college to develop your technical knowledge and skills development.
Name: Customer Service Apprenticeship Qualification title: - Qualification type: Apprenticeship Assessment How is it assessed? Throughout the programme there will be varied methods of assessment including: Generating a portfolio of evidence including products of work, and reflective accounts and discussions. Direct observation of skills and competence by Assessor and Managers. There will be on-going and end assessments which include tests over the programme. Awarding - Created 20170116 17:28:01 Updated 20170116 17:28:01
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NEW COLLEGE NOTTINGHAM
Further Education
enquiries@ncn.ac.uk
0115 9 100 100
http://www.ncn.ac.uk/
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NOTTINGHAM
County:Nottinghamshire