Contact Centre Operations Advanced App

UPDATED 20170113 15:15:33

This framework is designed to develop the knowledge and skills for people in a senior position in a contact centre environment where they have responsibility for other staff memebers and their performance.

Course information

Name: Contact Centre Operations Advanced App Qualification title: NVQ Diploma in Contact Centre Operations (QCF) Qualification type: Assessment Portfolio based qualification - internally assessed Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20170113 15:15:33 Updated 20170113 15:15:33

Entry requirements

Desktop PC with internet connection Equipment required Desktop PC with internet connection

Provider

THE INTRAINING GROUP LIMITED
0114 289 8400
http://www.intraining.co.uk

Address

722 Prince Of Wales Road Town: SHEFFIELD

Learning aims

Title: NVQ Diploma in Contact Centre Operations (QCF) Qualification: NVQ Diploma in Contact Centre Operations (QCF) Classification: Business, Administration and Law

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