This framework is designed to develop the knowledge and skills for people in a contact centre environment where they are able to chose who they call and to receive incoming calls from customers.
Name: contact Centre Operations Intermediate App Qualification title: NVQ Certificate in Contact Centre Operations (QCF) Qualification type: Assessment Portfolio based qualification - internally assessed Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20170113 15:15:33 Updated 20170113 15:15:33
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Title: NVQ Certificate in Contact Centre Operations (QCF) Qualification: NVQ Certificate in Contact Centre Operations (QCF) Classification: Business, Administration and Law