Intermediate Apprenticeship in Contact Centre Operations

UPDATED 20170113 12:34:21

This qualification is suitable for individuals who are interested in developing knowledge and skills within the operations within a contact centre. This qualification would suit individuals who work in a call/ contact centre and sales environment. This qualification is made up of two core mandatory units and four optional, enabling individuals to select areas of development most suitable to the role and development needs. This qualification also includes a Knowledge Certificate which is made up of three units.

Course information

Name: Intermediate Apprenticeship in Contact Centre Operations Qualification title: NVQ Certificate in Contact Centre Operations (QCF) Qualification type: NVQ and relevant components Assessment Apprenticeship Assessors / Tutors will deliver monthly learning and assessment visits within the work place with visit duration of 1 ½ - 2 hours per month or more frequent where required to meet the needs of each individual. All learners to undergo relevant on and off the job training with the employer and to undertake additional training with Tutors as required. All delivery will take place on the employer’s premises unless otherwise agreed. Teaching and assessments methods include a range of knowledge and learning sessions, on the job observations, off the job knowledge assessment, collection of learning evidence, assignments and assessments. Awarding iCan Qualifications Limited Created 20170112 11:18:10 Updated 20170113 12:34:21

Entry requirements

Suitable PC or laptop with current operating software advisable to fulfil requirements of the framework Equipment required Suitable PC or laptop with current operating software advisable to fulfil requirements of the framework

Provider

APPRENTICE TEAM LTD
info@apprenticeteam.co.uk
01246 278931
http://www.apprenticeteam.org

Address

12, Saltergate Town: Chesterfield