Customer Service professionals are becoming increasingly important as consumers demand a more individualistic approach from businesses. Often acting as a company's main point of contact, Customer Service professionals need to be exceptional communicators. In truth anyone who will be expected to communicate with customers as a part of their job role can benefit from our Customer Service qualifications. Whilst some mandatory units form the core of this qualification, there is a variety of optional units that can be picked to fit a variety of different customer based roles. This Course would suit people in the following job roles: Delivering customer service across the organisation, analyse and respond to customer service issues, Customer Relationship Manager, Customer Service Co-ordinator, Customer Service Team Leader This level 3 qualification will suit you more if you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping with their implementation.
Name: Diploma in Customer Service L3 Qualification title: Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment Like all NVQs, these qualifications are competence-based. This means that they are linked to a person's ability to Competently perform a range of tasks connected with their work. E-assessment, Portfolio of Evidence, Practical Demonstration Assignment, Task-based controlled assessment Awarding City & Guilds of London Institute Created 20170112 09:33:32 Updated 20170112 09:33:32
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law