NVQ Certificate in Contact Centre Operations Level 2

UPDATED 20170111 15:34:26

This qualification is aimed at anyone who is working in a contact centre and is looking to consolidate their skills or to gain recognition of their experience. There are unit options to suit any level of experience, from new entrants through to team leaders. Regardless of whether you are working in direct sales or remote customer support, this qualification can help you to advance in your career within a contact centre environment by confirming and/or developing your competency in a range of activities

Course information

Name: NVQ Certificate in Contact Centre Operations Level 2 Qualification title: NVQ Certificate in Contact Centre Operations (QCF) Qualification type: Assessment Each candidate is required to create a portfolio of evidence which demonstrates achievement of 100% of the learning outcomes and assessment criteria associated with each unit. Learning outcomes and assessment criteria specify what each candidate has to achieve. The main pieces of evidence for the portfolio could include:  Assessor observation – completed observational checklists and related action plans  witness testimony  candidate’s proof of work  worksheets  assignments/projects/reports  record of professional discussion  record of oral and written questioning  candidate and peer reports  Recognition of Prior Learning (RPL). Awarding Skillsfirst Awards Ltd Created 20170111 15:32:35 Updated 20170111 15:34:26

Entry requirements

Laptop Equipment required Laptop

Provider

TRAINING EVENT SAFETY SOLUTIONS LTD
enquiries@thetessgroup.com
07939 075645

Address

28 Queensbridge Town: Northampton