The qualification is made up of the following 7 units: Understand customer service Principles of business Understand how to resolve customers problems and complaints Understand customers and customer retention Understand how to monitor customer service interactions and feedback Understand how knowledge and resources and service partnerships are used to support customer service delivery Understand equality, diversity and inclusion in the workplace
Name: Principles of Customer Service NCFE Certificate level 3 Qualification title: Certificate in Principles of Customer Service (VRQ) Qualification type: Other regulated/accredited qualification Assessment 24 Awarding NCFE Created 20170109 12:11:43 Updated 20170109 12:11:43
The cost of the course is £811 and payment options are available. You may also be eligible for an Advanced Learner Loan to cover the cost of your qualification. Equipment required The cost of the course is £811 and payment options are available. You may also be eligible for an Advanced Learner Loan to cover the cost of your qualification.
LEICESTER COLLEGE
Further Education
info@leicestercollege.ac.uk
0116 224 2240
http://www.leicestercollege.ac.uk
Abbey Park Campus
Painter Street
Town:
Leicester
Title: Qualification: Classification: