The course includes the Level 2 Diploma in Customer Service. To achieve the qualification you must achieve a minimum of 45 credits. 19 credits from mandatory units covering delivering customer service, understanding customers, understanding employer organisations, managing personal performance and development, principles of customer service and then the remaining credits from a choice of optional units. You will also cover Functional Skills in English and maths.
Name: Customer Services Intermediate Apprenticeship Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Other regulated/accredited qualification Assessment 26 Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20170109 12:11:33 Updated 20170109 12:11:33
A contribution from the employer may be required. Please contact the college for more fee information. Equipment required A contribution from the employer may be required. Please contact the college for more fee information.
LEICESTER COLLEGE
Further Education
info@leicestercollege.ac.uk
0116 224 2240
http://www.leicestercollege.ac.uk
Abbey Park Campus
Painter Street
Town:
Leicester
Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law