Lifecare delivers the new Apprenticeship Standard at your place of work or at one of our local London offices. The new standard gives us the flexibility to build training match to the needs of your organisation & your job role. As a Customer Service apprentice you will benefit from: • Building confidence in face to face & telephone situations • Communicate effectively, Understanding customers & handle confrontation positively • High quality teaching by friendly, experienced staff • Develop problem solving, & organisational skills • Flexible patterns of classroom & work based learning Apprentices are expected to achieve hold or achieve their Level 1 in English and maths as part of this Apprenticeship Standard Speak to our customer service team who can answer questions & arrange a meeting to discuss how you can enrol onto our apprenticeship programme.
Name: Customer Service Practitioner - Level 2 Qualification title: Young Apprenticeship/Apprenticeship at Level 2 Qualification type: Apprenticeship Assessment The final end point assessment will consist of: 65% Apprenticeship Showcase (made up of evidence gathered from the on programme portfolio i.e. reflective accounts, observations, questioning and work product. 20% Practical Observation 15% Professional Discussion. Awarding AQA / City and Guilds Created 20170109 11:08:45 Updated 20170112 15:19:31
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Lifecare Qualifications Ltd
train@life-care.co.uk
020 8221 4160
http://www.life-care.co.uk
Office 10, 4th Floor Boardman House,
64 Broadway
Town:
Stratford