This qualification provides learners with a combination of essential customer service knowledge and the skills required for those who wish to pursue or further a career in customer service. This qualification gives learners the opportunity to gain a nationally accredited qualification which provides the essential knowledge, techniques and competencies required for an occupation in a customer facing environment.
Name: Level 2 Diploma in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment Assessments: You will be assessed in a variety of ways; through direct observation, oral questioning, professional discussions, assignments and projects, written questions, case studies, and/or evidence of prior learning or attainment. All assessments are part of an on-going process and are collected to make up your evidence file which is your portfolio. Awarding Active International Qualifications Created 20170105 13:05:52 Updated 20170105 13:05:52
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CMS Vocational Training Ltd
info@cmsvoc.co.uk
01924 470477
http://www.cmsvoc.co.uk/
Parr House
26 Station Road
Town:
Batley
County:West Yorkshire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law