This course is designed to allow learners to develop and practise the skills and knowledge required for employment within the customer service sector. Topics include customer expectations and needs, the delivery of customer service in line with organisational procedures and dealing effectively with customer queries, problems and complaints.
Name: Certificate in Principles of Customer Service (QCF) Qualification title: Certificate in Principles of Customer Service (QCF) Qualification type: Other regulated/accredited qualification Assessment portfolio Awarding Skillsfirst Awards Ltd Created 20170105 11:49:19 Updated 20170106 10:07:27
equipment provided Equipment required equipment provided
ASPIRE 2 TRAIN LTD
Alison@aspire2train.com
0113 4182414
http://www.aspire2train.com
Unit 42, Unity Business Centre
26 Roundhay Road
Town:
Leeds
County:West Yorkshire
Title: Certificate in Principles of Customer Service (QCF) Qualification: Certificate in Principles of Customer Service (QCF) Classification: Business, Administration and Law